Support Options
Our support options offer unique SLA’s and services to maximize your service management project.
To best accommodate our customers’ specific support needs, Mansystems offers four different support levels: Bronze, Silver, Gold or the à la Carte support option.
With these layered service level agreements, Mansystems demonstrates its commitment to achieving the highest standard in customer satisfaction. And because Mansystems provides fixed resolution times, not only do we guarantee to respond within an agreed time period, but we commit to a resolution time as well.
Each support option includes the following services:
- Access to Mansystems’ customer portal: submit new calls, view status of pending calls, or search the knowledge database for other users’ solutions to similar problems
- Access to the BMC Remedy ARS customer portal
- Free new software versions
- Committed resolution times
- Transfer of licenses from one server to another
- Monthly management reports
- Free subscription to the ExpertDesk User group
