ITIL III (V3) Foundation
Introductory course to the IT Infrastructure Library® (ITIL®) and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL® V3.
To facilitate participant comprehension, the course includes the popular Airport Simulation - BSM International. This simulation offers an exciting, practical demonstration of the effectiveness of the ITIL concepts.
Course Objectives
After completing the course, you are able to:
- Identify the purpose and foundation of ITIL®
- Identify the best practices documented in ITIL® V3
- Identify the implications of implementing one or more ITIL® best practices
- Define new terminology in ITIL® V3
- Identify the concepts underlying IT Service Management
- Define the roles, processes, and components within key areas of IT Service Management
- Define Service Strategy concepts
- Define Service Design concepts
- Define Service Operations concepts
- Define Service Transition concepts
- Define Continual Service Improvement concepts
- Increase participant’s capacity to pass the ITIL® V3 Foundation Certification exam
Student Profile
There are no specific skills required to attend this course.
Course Information
This 3-day course is taught to groups of 8 to 16 students.
The course fee is €1.250.
Available course dates
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc. under licence from and with the permission of OGC.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce and is used here by BMC Software, Inc. under licence from and with the permission of OGC.
