BSM Airport Simulation
A surprising 1-day training class in which the students run a company (an airport) and are assigned with improving the efficiency of the business by introducing procedures and tools aligned to IT Service Management.
With this workshop, we provide a unique interactive experience, that is more effective and enjoyable than traditional “chalk and talk” teaching techniques.
What you will gain from this training:
- An understanding of both the IT and Business perspective of running a business that depends heavily on IT
- An experience of the communication challenges and ‘language’ barriers between the different groups
- An appreciation of how good practice in IT Service Management can lead to significant improvements in business performance.
BSM International has been designed to provide an understanding of IT Service Management processes and functions. This workshop uses simulation and experiential learning to give students a better understanding of the process requirements that underpin a successful enterprise management or business impact management implementation. At the conclusion of the one-day training, each student will have a better understanding of how ITIL® best practices help with the service management needs of their organizations.
Course Objectives
There is wide acceptance that a successful enterprise management or business impact management project requires more than just technology implementation. Process changes need to be considered to take full advantage of the opportunities created by technology. People, process, and technology need to be in alignment in order for a business to be effective, efficient and economical.
In addition to offering a new and exciting approach to learning, this simulation enables students to better understand the concepts behind IT Service Management and BMC’s BSM Strategy.
Using the latest in “experiential learning” techniques, students assume various roles as business department leaders and in IT support roles, tasked with aligning business needs to IT and IT to the business in support of an international airport. Time throughout the day is devoted to extracting the lessons learned, thereby, giving each member of the group a first-hand understanding of the IT management needs of the business itself and of the issues confronting their colleagues. At the conclusion of the class, the experience of the simulation is successfully linked to IT Service Management and to the interrelationships of the ITIL® processes.
Contact our Training department to find out more.
