Configuration Management
A half-day course that concerns all aspects of the Configuration Management process. The training is a combination of lecture and lab exercises that follow the Configuration Management process. After the course students are able to describe how the Configuration Management Database (CMDB) needs to be configured and how it can be kept up to date. Every aspect of the CMDB will be discussed and practiced.
ExpertDesk enables several options for configuring the CMDB, these options are discussed in the course. Besides entering data in the forms, students also learn to link different items in the CMDB by using the link mechanism. Because the CMDB also supports the other processes such as Incident-, Problem-, Change- and Operation Management we address the use of the CMDB in these processes as well.
Course Objectives
At the end of the course, students:
- Have knowledge of the catalogue forms for the CMDB in which non-unique CI data is stored.
- Know the function of item types in the system and how to create or update item types
- Know the CMDB item forms
- Understand how to use the user interface for the CMDB
- Can import the CMDB information in a correct and efficient manner
- Can define relations using the ExpertDesk relation mechanism
- Know how CMDB items are used in surrounding ITIL processes
- Have learned how CI’s can be used as identifier
- Have learned how CMDB items can be used in SLAs and OLAs
Student Profile
The training course is intended for employees involved in the Configuration Management process, CMDB Managers as well as Data Administrators. Students attending this course must have basic computer skills. Knowledge of the CMDB structures, relations within the company and ITIL is of advantage.
Course Information
This half-day course is taught to groups of at least 2 students. The maximum number of students is 10.
The fee is €225,- per student for half a day.
Questions? Contact our Training department.
