Workflow Management
The ExpertDesk Workflow Management Module is used to define standard or complex activities within the different ExpertDesk modules. During this course, the Workflow Administrator learns to define workflows for certain activities. Provided a theoretical framework and a standard case the students acquire insight in the construction, development and maintenance of a Workflow and improvement of existing Workflows.
In addition, we address linking certain tasks within a Workflow and the interdependence of certain tasks. Apart from understanding the standard Workflow Administrator tasks (defining, maintenance), students are encouraged to consider the position of an end user. This enables the administrator to define user-friendly workflows that can easily be recognized.
Course Objectives
At the end of the course, students:
Process Knowledge
- Have insight in the Workflow Management processes and the use of Workflows within other processes such as Incident- or Change Management.
ExpertDesk skills for Workflow Management
- Understand how workflows work within the other processes in ExpertDesk.
- Know how to create workflow tasks
- Create workflows and insert tasks into the workflow
- Create workflow dependencies
- Understand the use of the ExpertDesk Workflow Management User Interface
- Maintain existing workflows
Student Profile
The training course is suitable for employees who will use and support the ExpertDesk Workflow Management module such as Change Managers and Data Administrators. Students need to successfully complete the ExpertDesk Basic Course before starting this course.
Course Information
The course is taught in groups of at least 2 and does not exceed 10 participants.
The fee is € 225,- per student for half a day.
Questions? Contact our Training department
