End User Training
You can chose from several end-user courses according to the ExpertDesk modules implemented by your organization. If needed these courses can be customized to your application environment.
ExpertDesk Basic Course
The ExpertDesk Basic Course: Call & Incident Management is a practical one-day course, which teaches the basics skills for working in ExpertDesk. The training combines lectures and exercises, covering the call and incident management process as well as how to use the ExpertDesk user interface. Apart from an insight into call and incident processes, students familiarize themselves with the different roles given to members of an organization.
ExpertDesk Change Management Course
A half day course covering all topics in relation to the Change Management process. Students learn how to enter Change calls and process them. After completion, students will be able to: describe the Change Management processes and create, manage, solve and close tickets. Students will also learn the ins and outs of the Change Management interface and functionalities. Aside from defining problems, students will apply the relation mechanism to create relations between Change Management and other ITIL processes. The student learns to use the CMDB and to register CI’s within the Change.
The basic course is a prerequisite. It is also possible to combine Call and Change, this makes it a one-day training.
Other available end user training:
