Incident Management
ExpertDesk's Incident Management resolves incidents according to Service Level Agreements to minimize the disruption of services to our clients’ customers. There is no stronger way to reflect the quality of an organization than by providing effectively managed, high-quality support.
- Comprehensive incident resolution with access to knowledge management module
- In-depth impact analysis by consulting the CMDB browser (also graphically)
- On-the-spot service routing to specialist resolving agency
- Seamless interaction with process modules such as Change Management
- Excellent incident status communication to end-user with Service Level Management module and notification possibilities
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