Call Module
The ExpertDesk call module is the single point of entry for all processes within ExpertDesk. All processes start with the call module to prevent loss of tickets. It also ensures direct transfer to all processes.
- View complete customer information and handle calls quickly
- Recognize caller immediately through identification and integration with CTI application
- Intelligent allocation to the right process such as Problem or Change Management
- Establish quick correlations to other processes by means of CI’s
- Allocate appropriate resolving agency quickly if needed
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