Problem Management
Problem Management analyses recurring incidents to detect problems within the infrastructure, identifies root causes and makes necessary adjustments. Problem Management ultimately reduces service interruptions and the overall number of incidents.
- Seamless communication with other process modules, such as Change Management
- Links many incidents to a collective problem, which can be accordingly solved or closed
- Easy creation of a Request for Change
- Correct assignment of investigation to resolving agencies
- Complete root cause analysis by use of all processes
- Immediate access to expert intelligence via knowledge management
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