BMC Remedy IT Service Management Suite

Integrated Service Management for the Enterprise

Integrated ITIL Workflow Automation
Enterprises worldwide have made BMC^® Remedy^® IT Service Management (ITSM) the number one software choice for quickly establishing repeatable, efficient, and effective service management processes. This suite of applications provides seamless out-of-the box workflow automation within and across proven IT Infrastructure Library (ITIL) best practice processes.

BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface. This unified approach, particularly when enhanced with other BMC solutions for managing IT infrastructure, provides proactive and continuous improvement of service availability, quality, and cost effectiveness in complex enterprise environments.

Industry-Leading Applications
The BMC Remedy IT Service Management suite includes four industry-leading applications:

• BMC^® Remedy^® Service Desk
• BMC^® Remedy^® Asset Management
• BMC^® Remedy^® Change Management
• BMC^® Service Level Management

The four applications share the included BMC^® Atrium Configuration Management Database (CMDB) to coordinate processes around a single view of how technology components support business services. All are powered by the BMC^® Remedy^® Action Request System^® (AR System^®), the industry’s leading service process management platform.

Contact us to find out if BMC Remedy IT Service Management suite is right for you.