The Mansystems Silver support option (5*14) offers an additional 5 hours of support per day. It supports those companies, that wish to accommodate their IT departments with extended working hours.

Service Window

8.00-17.00 from Monday through Friday (all priorities)
17.00-22.00 from Monday through Friday (priority 1 calls)

Service Level Agreement

Call	Response time	Resolution time
Priority 1	1 hour	8 hours
Priority 2	4 hours	16 hours
Priority 3	8 hours	120 hours
Priority 4	16 hours	Unspecified

Please contact our sales department for contract policies